RETURN POLICY

Returns - Exchanges – Refunds

You can return any product you have ordered or desist from buying it using the form you find inside the order in the term of fourteen (14) calendar days following the date of delivery, subject to the following terms and conditions:

Customers have the right to desist and may exercise said right, without the need for justification, in the term of fourteen (14) calendar days after the date on which the articles are delivered.

Before returning an item, the customer must send an email to customercare@isabeldepedro.com and fill the return form with the delivery note and the references of all the products that are being sent.

The articles must be returned in their original condition with their full original packaging and the corresponding label, together with any accessory.

We will not return or refund any product ordered that has been customized to your request or that is outside the return deadline.

CAT & CO, S.A. will refund items that are returned correctly by the customer by credit for the amount paid or charged to their card. Articles may be returned via the web by the original purchaser of the product since the corresponding amount will be credited directly to the card or Paypal, used for the payment. To exchange products via the web the customer will return the order and must place another order. In all cases, this process will be completed by the online store management staff, available on: customercare@isabeldepedro.com

CAT & CO, S.A. will decide, at its entire discretion, whether or not the returned products are in their original condition. Articles that are returned incomplete, spoiled, damaged, deteriorated or dirty will not be reimbursed and will be placed at the sender's disposal or sent back COD as decided by CAT & CO, S.A.

CAT & CO, S.A. declines all liability for losses or shipments sent to an incorrect address (details provided by the customer) or delayed shipments of any article you wish to return as the risks inherent to the form of transport you have chosen have been assumed by you.

If the order is returned in full, we will refund with the total amount of the purchase (including the initial shipping costs). If the customer makes a partial refund, we only refund the amount of the item.

We may retain the reimbursement until we have received the products.

You must return them without undue delay and, in whatsoever case, no later than 14 calendar days following the date on which you notify us of your decision to desist from the contract. The term will be considered fulfilled if you return the goods before the end thereof.

You must assume the direct cost of returning the product. In the case that the product has a defect, we will assume the cost of shipping the return, please contact us first.

At the present time, we do not exchange or accept returns of items from Isabel de Pedro store, via www.isabeldepedro.com.