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PURCHASE CONDITIONS

Order Confirmation

Following the procedure of purchase, you will be prompted to press the "Proceed to Checkout", which will confirm your order.

Upon confirmation, your order will be sent to CAT & CO, S.A for processing. Your order can not be modified or cancel except in accordance with the Terms and Conditions of Sale or with the provisions of Spanish law.

Confirmation of your order means acceptance of all Terms and Conditions of sale.

A summary notification of your order will be sent to you.

Any data recorded by the website www.isabeldepedro.com will serve as accreditation of the transactions between CAT & CO, S.A and their customers.

In the event there is a discrepancy between CAT & CO, S.A and some of its clients with regard to a transaction on the website www.isabeldepedro.com , the data recorded by CAT & CO, S.A will be considered as indisputable proof of the contained transaction.

Delivery time

The delivery time will be 5 working days for deliveries in Spain (Peninsula and Balearic Islands) and 7 days for deliveries in Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldavia, Monaco, Montenegro, Netherlands, Norway, Portugal, Poland, Romania, Servia, Slovakia, Slovenia, Sweden, Turkey, United Kingdom. These delivery times are approximate and are in no way binding on CAT & CO, S.A During the application process, we will inform you of the approximate time required for delivery and shipping method, which will normally be TNT.

Shipping Costs

Shipping costs are calculated in relation to the garment weight and destination address. CAT & CO, S.A reserves the right to carry out any promotions on this cost as it may consider necessary.

Payment

The Prices of CAT & CO, S.A. products are listed in Euros, including taxes. The final amount of your order will include shipping charges (see "Delivery and Shipping ").

CAT & CO, S.A reserves the right to modify at any time and without notice, the prices of www.isabeldepedro.com website products. Sales of products will be based on the price list included in the website www.isabeldepedro.com upon confirmation of your order, subject to the availability of the products ordered at the time.

Any order placed on the website isabeldepedro.com must be paid immediately upon confirmation of your order.

We only accept payment via credit card, debit card, Paypal.

The discounts offered at Isabel de Pedro’s shops, or the gift cards issued by Isabel de Pedro’s shops may not be used to purchase items on the website of www.isabeldepedro.com.

Orders will be paid in Euros. And the payments will be made through MasterCard ®, Visa ® or Paypal.

Your order will be processed after completion of the whole buying process and made the payment.

If any of the items requested is not available (see "Product Availability"), we shall refund the amount to the same card used to make the payment, understand that the order has been canceled.

Right of Withdrawal - Returns - Exchanges – Refunds

At www.isabeldepedro.com, you can return any product you have ordered or desist from buying it using the form available on www.isabeldepedro.com in the term of fourteen (14) calendar days following the date of delivery, subject to the following terms and conditions:

Customers have the right to desist and may exercise said right, without the need for justification, in the term of fourteen (14) calendar days after the date on which the articles are delivered. The articles must be returned in their original condition with their full original packaging and the corresponding label, together with any accessory, to the following address:

ISABEL DE PEDRO - ESHOP

C/ Lo gaiter de LLobregat 100-110

08820 El Prat de Llobregat (Barcelona)

Spain

To return an item, customers must send the article(s) on their own account or through TNT (the courier service used by www.isabeldepedro.com), depending on the country from which they have made their purchase.

TNT details

Spain (Peninsular and Balearic Islands) TNT 902 111 868

Customers are responsible for proving that the articles have been returned and, consequently, they must be sent by registered mail or any other means that provides irrefutable proof of the date on which they were sent. Notwithstanding the foregoing, products ordered from www.isabeldepedro.com that have been personalised at the customer's request cannot be returned or reimbursed.

CAT & CO, S.A. will reimburse articles that are returned correctly by the customer by credit for the amount paid or charged to their card. Articles may be returned via the web by the original purchaser of the product since the corresponding amount will be credited directly to the card used for the payment or paid into the current-account from which the bank transfer was made. To exchange products via the web-eshop, www.isabeldepedro.com  will cancel the returned order and the customer must place another order. In all cases, this process will be completed by the online store management staff, where the following contact email address applies: customercare@isabeldepedro.com

CAT & CO, S.A. will decide, at its entire discretion, whether or not the returned products are in their original condition. Articles that are returned incomplete, spoiled, damaged, deteriorated or dirty will not be reimbursed and will be placed at the sender's disposal or sent back COD as decided by CAT & CO, S.A.

CAT & CO, S.A. declines all liability for losses or shipments sent to an incorrect address (details provided by the customer) or delayed shipments of any article you wish to return to www.isabeldepedro.com as the risks inherent to the form of transport you have chosen have been assumed by you.

If you desist, we will return all payments we have received from you, including delivery costs (except for additional expenses arising from your choice of a different form of delivery other than the ordinary, most economical means we offer) without undue delay and, in whatsoever case, no later than 14 business days following the date on which you notify us of your decision to desist from this contract. We will complete said reimbursement using the same means of payment as that used by yourself for the initial transaction unless you have expressly indicated otherwise. In whatsoever case, there will be no expenses on your account as a result of the reimbursement.

We may retain the reimbursement until we have received the products or until you have submitted proof of their return, whichever occurs first.

You must return them or deliver them directly to us at ISABEL DE PEDRO - ESHOP, C/ LO GAITER DE LLOBREGAT 100-110, 08820 El Prat de Llobregat - Barcelona, Spain without undue delay and, in whatsoever case, no later than 14 calendar days following the date on which you notify us of your decision to desist from the contract. The term will be considered fulfilled if you return the goods before the end thereof.

You must assume the direct cost of returning the product.

At the present time, we do not exchange or accept returns of goods via www.isabeldepedro.com if they have been acquired at an Isabel de Pedro store.

Place of delivery

Goods bought through www.isabeldepedro.com website can only be delivered in Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. Any delivery address situated outside this delivery area will be rejected during the application process for security reasons. We will not process any application which will provide a Post Office Box (P.O.B).

The goods will be sent to the delivery address specified in the order.

  1. In case of delivery problems
  2. In case of non-receipt of goods or delivery delays exceeding eight (8) working days,  You must notify as soon as possible the Customer Service Department (customercare@isabeldepedro.com) In order that your claim is accepted, please informs us of the delay within a maximum of fifteen (15) calendar days from the date of confirmation of your order.  When you receive your order, you should check that the shipment is correct. If there is any discrepancy or problem with your order at the time of delivery, you must reflect the nature of the discrepancy or problem (open package, damaged goods) on the delivery note and sign it. You should then contact the Customer Service Department via email.
  3. If the goods do not correspond with your order or you don’t agree with them, you can change or return them and request a refund, subject to the terms and conditions contained in the section entitled "RIGHT OF WITHDRAWAL - RETURNS - EXCHANGES - REFUNDS ".

Availability of product

Prices and products shown on the website www.isabeldepedro.com are subject to availability, at the time of placing your order you will be informed of availability.

Exceptionally, you may be able to made changes to your order. If the product is not available once the order has been place, we will inform you as soon as possible. At this point you will be able to modify your order and change the item for another product from the web www.isabeldepedro.com or cancel your order if you prefer.

If you cancel the order, the amount you have paid will be refund immediately on to your credit card.

CAT & CO, S.A. will not be responsible for the lack of stock or the unavailability of products.

CAT & Co, S.A. reserves the right to modify at any time without notice items featured on the website www.isabeldepedro.com.

Security and Personal Data

The www.isabeldepedro.com Privacy Policy will govern the use of any personal information you provide to CAT & CO, S.A on this website. CAT & CO, S.A. may change or modify the Privacy Policy at any time. The information you provide will be included in a file that CAT & CO S.A is responsible for, in order to transmit business information, news from Isabel de Pedro, email and SMS messages. With the completion and submission of data expressly authorizes CAT & CO S.A for the treatment of you data with the above purposes. You can always write to the postal or email address (Complete) of CAT & CO S.A to exercise your rights of access, rectification and cancellation, in accordance with Law 15/1999 on the Protection of Personal Data.

The www.isabeldepedro.com website should not be used by any person under the age of 18.

Conditions applicable to orders

www.isabeldepedro.com  web page may be used to place orders on a selection of Isabel de Pedro CAT & CO, S.A directly online via the Internet from Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. The delivery zone of Isabel de Pedro products ordered via the website will be restricted to Germany, Austria, Belgium, Croatia, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Denmark, United Kingdom, Sweden, Norway, Latvia, Lithuania, Czech Republic, Poland, Romania, Bulgaria and Hungary. Orders may be made only on the website by individuals and by companies resident in one of the countries in the area of supply, to purchase Isabel de Pedro products for non-resale.

It is only possible to make an order for a single delivery address (see "Place of delivery"), the delivery address may be different from the billing address.

When you make a selection of product on the website www.isabeldepedro.com it will display a summary page with a photograph of the item, color, references, selected quantity, unit price and the total amount of the order. You must verify that this information accurately reflects the selection you have made prior to confirmation of your order. Once confirmed, your order will be sent to CAT & CO, S.A for processing. While taking all possible measures to ensure correspondence with the original products in color, design and style it is possible that the photographs do not correspond exactly for reasons beyond our control. Therefore, CAT & CO, S.A will not be liable for any errors or inaccuracies that may occur in the photographs or graphic representations of the products set out in www.isabeldepedro.com  website. If you have any questions regarding the products, please contact our Customer Service Department ("Contact").

CAT & CO, S.A reserves the right to cancel any order placed by any customer with whom there is any dispute regarding the price, products, payment, or regarding a previous order, or if CAT & CO, S.A had reasonable cause to suspect that the customer has breached the present Terms and Conditions of Sale, or who is involved in any fraudulent or criminal actions, or for any other reason than CAT & CO, S.A considered legitimate.

For any extraordinary orders, please contact our Customer Service Department by pressing the link "Contact".

Ownership and Ownership Rights

The products ordered will remain the property of CAT & CO, S.A. as the ownership rights  as well as the property of the ordered goods will not revert to the client, until CAT & CO, S.A has received full payment for the products.

The customer agrees to return the products received to CAT & CO, S.A if there is a problem in the payment upon request from the client.

The risks (in particular the loss, theft or damage) relating to the delivered of goods will be assumed by you from the date of delivery.